How should a counselor begin a session or respond to student resistance?

• A. Do not jump right into the situation; discuss other topics such as items in the room, sports, theme parks
• B. Immediately confront the issue
• C. Only discuss academic performance
• D. Ignore the resistance

Answer: (A)

When a student shows resistance, the best approach is to start with rapport and a sense of safety. By not jumping straight into the issue and instead beginning with lighter, non-threatening topics—things in the room, sports, hobbies—the counselor signals that the student is heard and in control. This helps lower defensiveness and invites the student to participate in the conversation. With trust established, you can gradually steer the discussion toward the presenting concerns and set collaborative goals, using open-ended questions and reflective listening to keep the tone cooperative.

Jumping in immediately to confront the issue tends to trigger defensiveness and shut down dialogue. Focusing only on academic performance narrows the conversation and can overlook emotional barriers that affect engagement. Ignoring the resistance communicates disinterest in the student’s feelings, making it harder to build a productive helping relationship.